Delivery and Returns

What UK shipping options do you offer?
- Standard Tracked (2-3 business days)
* Free for subscription orders
* Free UK standard shipping on orders £75+
- Express Tracked (Usually 1 business days)
Please note express orders (Monday-Friday, exc. Bank Holidays) placed over the weekend will be processed on the next business day. Only valid for Mainland UK addresses.

When will my order be shipped?
We do our very best to get your order to you as soon as we can. All UK orders for standard delivery will be shipped between 2-3 working days If you have selected our express delivery option, orders must be placed by 1pm (Monday-Friday) to be delivered on the next business day. (UK only)

How can I track my order?
For all orders you will receive tracking details by email once your order has shipped. Please login to your account or contact our team via email should you have any questions about your order - hello@dreemdistillery.co.uk

Do you offer international shipping?
Yes. We have shipping options available for Europe, the US and other international countries.

Are Dreem Distillery products available in retail stores?
Yes, we are thrilled to say our products are stocked in retail stores across the UK. Leading retailers include Selfridges and John Bell & Croyden. You can also find us at Le Bon Marché in Paris.

Changed your mind?

Decisions take time – and we’re happy to accept returns if you’ve changed your mind. You have 14 days from receiving your order to request a return, please email hello@dreemdistillery.co.uk. However, due to the nature of our product, we’re only able to accept returns on items if they are sealed, unopened, and in their original packaging.

You are responsible for the costs of safe return and postage or dispatch back to our returns address. However, we can’t accept returns once opened and the tamper seal is broken.

To return a sealed item, please send the product to:
Attn: PO Box 58088, London W10 9ED

We recommend you send your product well packaged and via a tracked service, as we are not responsible for any damage that happens during the return process. Our refund processing time takes 3-5

Faulty item?

We’re terribly sorry if you have experienced any fault with your items, and our Customer Services team will be happy to assist. We offer free UK returns for faulty items.

To do this, email us hello@dreemdistillery.co.uk or message us through our contact form below to let us know that you are returning the items. Please make sure you quote your order number. We’ll then let you know how to proceed with next steps and timeframes. * Please note, Northern Ireland is excluded from free UK returns.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.  hello@dreemdistillery.co.uk 

The Sleep Promise

Valid on Night Drops 10ml/30ml purchased by first-time customers only.

One claim per customer.

Valid on purchases made directly through www.dreemdistillery.co.uk.

Night Drops must be used as directed for 14 consecutive nights.

Claims must be submitted within 30 days of purchase.

To make a claim, simply email hello@dreemdistillery.co.uk with a brief  summary of your experience.

The Night Drops bottle must be returned within 30 days of purchase. Return postage costs are the responsibility of the customer.

Once we've received your return and completed the refund process, your refund will be issued to your original payment method within 14 working days.

Dreem Distillery reserves the right to amend or withdraw the Dreem Sleep Promise at any time. This will not affect claims already submitted under the current terms.

EU Right of Withdrawal

If you are purchasing from within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, you may submit a withdrawal request using our EU Withdrawal Form or contact us at hello@dreemdistillery.co.uk within the 14-day period.

To be eligible for a refund, products must be returned sealed, unopened and in their original packaging. Once received and inspected, any approved refund will be issued to the original payment method.

You are responsible for the cost of returning the goods unless otherwise required by applicable law.